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ProMatrix Partners - Frequently Asked Questions


1. How frequently will ProMatrix release upgrades with new functionality to ProMatrix Partners?
  Frequent release of upgrades is one of the major benefits of the ProMatrix Partners Program. We expect that upgrades will be released about once a month. Some upgrade releases will be betas. Other releases will be official version releases that will immediately be available to new VPME purchasers.
2. Will VPME users who are not ProMatrix Partners be able to purchase all the upgrades made available to ProMatrix Partners?
  No. Frequent upgrade releases are a benefit only ProMatrix Partners will enjoy. We expect that upgrades will be made available for sale to non-Partners about two times a year. The price of those upgrades in total could be more than the $450 charge for an annual ProMatrix Partners subscription.
3. Can I wait and purchase a ProMatrix Partners subscription after ProMatrix releases a VPME upgrade that I want and then get the upgrade free as part of the subscription fee?
  No. That wouldn't be fair to ProMatrix Partners who regularly subscribe. When you want to subscribe to the ProMatrix Partners Program, you must already have the latest VPME released version. If you do not have the latest released VPME version, you will have to purchase an upgrade before you can purchase a ProMatrix Partners subscription. A ProMatrix Partners subscription only includes free upgrades released while the subscription is in effect.
 
ProMatrix Corporation  Email: customerservice@promatrix.com  Fax: 206-666-2341
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